September: Plus 1 Jar Recognition

Each month, we like to recognize our staff for all the work they have done and show appreciation for those who go above and beyond!

This month, we would like to recognize Eddie for his outstanding commitment to customer satisfaction. Eddie went above and beyond to help a guest search for a car cover online when we didn’t have one available in the store. His initiative and dedication ensured the customer’s needs were met, even when inventory was limited.

Here is a comment left about Eddie:

“Eddie went above and beyond to help a guest search for a car cover online when we didn’t have one available in store. This shows dedication to customer satisfaction by making sure their needs were met, even when inventory was limited.”

Comments about additional staff members:

• Jelvie showed great patience working with BMW Stevens Creek, resulting in us gaining another wholesale customer. This patience and professionalism directly contributed to growing our business relationships and strengthening our reputation.

• Shannon handled an upset customer with professionalism and empathy by reimbursing the toll violation fee and gas. Her actions turned a negative situation into a positive one, showing the importance of protecting customer trust and loyalty.

• Syanne and Jessica helped clean out the book room of old shirts. This teamwork keeps our workspace organized and professional, reflecting pride in our dealership.
• Jessica stayed late to personally assist a customer through the purchase process, even though she is no longer in a sales role. By stepping in, she ensured the customer felt comfortable and had an excellent experience, showing that customer care comes before job titles.
• Nakul treated a group of his customers to lunch. This builds personal connections that create long-term loyalty and trust.
• Mahipal took time out of his busy schedule to assist a customer with an online bill issue. This shows a commitment to service beyond the sale, ensuring customers always feel supported.
• Ken personally washed his customer’s car to save them from waiting. This extra effort demonstrates initiative and the importance of creating memorable customer moments.

• Jamie handled valet operations smoothly despite unexpected challenges. This adaptability ensures the service department runs efficiently and customers have a seamless experience.
• Ben Bailey stayed after his shift to help a customer with a wheel lock problem. His dedication shows that solving customer issues comes before the clock, which builds lasting trust.
• Simon G went the extra mile by arranging pick-up for an older customer after service. This care reflects our value of treating every customer like family.
• Brian T helped a customer set up their phone with their vehicle. Instead of sending the customer back to Sales, he personally handled the setup. This created a smoother, more positive experience and showed the customer that our entire team is here to help, regardless of department.
• Roberto stepped up to handle used cars so others wouldn’t be forced into the role. This teamwork shows the importance of supporting one another to keep operations running smoothly.

• Franchesa has generously been coming in on her day off to support cashier coverage. Her dedication ensures the department remains reliable and customers always receive the service they expect.

• Jennifer is a great team player who consistently delivers excellent customer care. Her reliability and positive attitude strengthen the team and make her a key asset to the customer experience.

• Ruby went above and beyond by always being willing to step up and participate in our social media videos. Her positive attitude and enthusiasm stood out, and she consistently brought great energy to every shoot. She went beyond her role in sales to help our social media team promote the dealership and connect with our community in a more engaging way.

Thank you to everyone who went above and beyond last month. Each action taken reflects our core values.  It’s about customer care, teamwork, and dedication.  Together, they make a huge difference for our dealership.