Service department didn't support early failure of my Prius V brakes, a well-known flow and safety issue. The store and Toyota Corporate didn't cover. As a long-time Toyota owner my trust is fading with Toyota.

I can’t say enough great things about the excellent service I received here at Toyota Sunnyvale from James and Kelvin. They went above and beyond to make sure I received the exact car I wanted and everything was taken care of efficiently. I was able to drive off with my new Corolla before traffic hour all while bringing my puppy as well while signing the paperwork. I wouldn’t do business anywhere else!

The employees here are awesome! James helped me get a part for my car and the girl in finance (don't remember her name) were super helpful to me! They were quick and efficient with good attitudes. I truly appreciate it and when the time comes for a car decision for me, I will definitely check them out because of how they treated me!

Someone mistakenly used my number on an online inquiry and I’m being spammed with calls and texts. I let them know if they call/text me again that I would leave them a review on here. So here ya go. No means no.

Zeke gave me a great service. He was patient and fair. It was a pleasure doing business in Toyota Sunnyvale!

The Moment I walked in the place I knew I was going to be the best decision of my life , as a first time buyer it takes dedication and patience, which only on individual had it DHANEN SHAH and I proudly share it In bold letters because from the moment we started having that conversation we both knew it would be a long wait and guess what Dhanen Shah (uncle) made it happen for me as a first time buyer came out driving my dream car the car that will be for ever mine one of the most beautiful and safest cars my children would be share beautiful moments . Thank you from the bottom of my heart to (Uncle) DHANEN SHAH .

They do fine work and don’t try to upsell you, but man service is slow. Frustrating to be told that your car is ready for pick up to then wait another ~20 minutes.

I appreciate the customer service and the smooth process of my new car purchase! I had recently purchased my 2024 Toyota Corolla LE. I am glad that Kelvin Alacron was very informative to my mom and my family friend in explaining everything we needed to know before purchasing the car. I recommend anyone who is in need of a Toyota vehicle to book an appointment with employees like Kelvin Alacron!

They always get my car on the road. Great customer service and very professional.

The salesman there, Hasib, was real friendly and quick, was out the door with a killer deal within an hour and a half

We got quality, respectful and humorous service from James Trans. He not only provided information, he was very thorough and made sure we understood the terms. He was patient and understanding even when we had to keep rescheduling our appointment in the same day. He's responsive kind and just a good soul!

I just had the hands down best experience ever at Toyota Sunnyvale thanks to Tanya. She welcomed me with the biggest smile at 9:00am!! She was so pleasant and kind, while doing her job very fast. When I came to pick up my car the same day at 1:00pm she was there and even remember me. She immediately picked up my paperwork and and got me all set to go. I then went to get my car picked up, and the lady was just taking a tad long, and Tanya immediately went to go figure out what was taking so long. While we waited, we chatted and she is so friendly and easy to talk with. While we talked, she was telling me about all these services I didn’t know where available. That you can have your car picked up if you live nearby which I do. And they’ll even wash your car for you. Tanya then went and washed my car for me!!!!!! When she had returned, she even vacuumed my car and left money she Found while vacuuming in my cupholders. I cannot explain in word how amazing this service was and I only went in for an oil change. Tanya is an amazing employee. I absolutely love her and will be coming back here solely because of her.

We walked in not knowing what we wanted for a second car. Mr. Delon approached us and was very kind and patient in showing us the variety of cars they had (and also cars in transit). He was knowldedgable and even let us test drive some the cars we were interested in. We didn't decide immediately and we weren't pressured into buying anything that day. 2 months later, we decided on the car we wanted and called Mr Delon. He checked their inventory and we were able to reserve The Highlander Hybrid XLE. Another 2wks and were able to purchase the car we wanted with Mr. Delon's exceptional and ethical sercive. He was very transparent and honest with the waiting time. So the 5-star is all for his efforts and Toyota Sunnyvale for not having the additional 5k dealerships usually add on top for in demand models. They sell MSRP! Also, do your part before purchasing, review and research. Know all the possible negotiations you can for the payment terms , add ons and inclusives you need. Like any other sales based business, you will be offered other stuff like extended warranties and a lot more. So do your part, ask questions. Don't just buy and then come back with a bad review for things you initially didn't understand. The paperworks took a bit more time but we were offered water, coffee and ice cream while waiting. 😅 We didn't have any other appointments so we didn't mind. Mr. Delon was well aware of this and consistently apologized. They can still can improve in this aspect of their department. In terms of maintenance and service for the car, we are yet to discover. Will be sure to update this review.

I came here earlier today to replace my battery without appointment, yet every crew I met was nice and polite, I also got texts from Jamie my advisor on updates, and voila, the service was done faster than I thought. And I truly appreciate the summary video they sent over email, that was nice. Overall it was a great experience, so keep up the great job team Toyota Sunnyvale!