Customer Testimonials
I canāt say enough great things about the excellent service I received here at Toyota Sunnyvale from James and Kelvin. They went above and beyond to make sure I received the exact car I wanted and everything was taken care of efficiently. I was able to drive off with my new Corolla before traffic hour all while bringing my puppy as well while signing the paperwork. I wouldnāt do business anywhere else!
The employees here are awesome! James helped me get a part for my car and the girl in finance (don't remember her name) were super helpful to me! They were quick and efficient with good attitudes. I truly appreciate it and when the time comes for a car decision for me, I will definitely check them out because of how they treated me!
Zeke gave me a great service. He was patient and fair. It was a pleasure doing business in Toyota Sunnyvale!
The Moment I walked in the place I knew I was going to be the best decision of my life , as a first time buyer it takes dedication and patience, which only on individual had it DHANEN SHAH and I proudly share it In bold letters because from the moment we started having that conversation we both knew it would be a long wait and guess what Dhanen Shah (uncle) made it happen for me as a first time buyer came out driving my dream car the car that will be for ever mine one of the most beautiful and ...
I appreciate the customer service and the smooth process of my new car purchase! I had recently purchased my 2024 Toyota Corolla LE. I am glad that Kelvin Alacron was very informative to my mom and my family friend in explaining everything we needed to know before purchasing the car. I recommend anyone who is in need of a Toyota vehicle to book an appointment with employees like Kelvin Alacron!
They always get my car on the road. Great customer service and very professional.
The salesman there, Hasib, was real friendly and quick, was out the door with a killer deal within an hour and a half
We got quality, respectful and humorous service from James Trans. He not only provided information, he was very thorough and made sure we understood the terms. He was patient and understanding even when we had to keep rescheduling our appointment in the same day. He's responsive kind and just a good soul!
I just had the hands down best experience ever at Toyota Sunnyvale thanks to Tanya. She welcomed me with the biggest smile at 9:00am!! She was so pleasant and kind, while doing her job very fast. When I came to pick up my car the same day at 1:00pm she was there and even remember me. She immediately picked up my paperwork and and got me all set to go. I then went to get my car picked up, and the lady was just taking a tad long, and Tanya immediately went to go figure out what was taking so ...
We walked in not knowing what we wanted for a second car. Mr. Delon approached us and was very kind and patient in showing us the variety of cars they had (and also cars in transit). He was knowldedgable and even let us test drive some the cars we were interested in. We didn't decide immediately and we weren't pressured into buying anything that day. 2 months later, we decided on the car we wanted and called Mr Delon. He checked their inventory and we were able to reserve The Highlander Hybrid XLE. Another 2wks and were able to ...
I came here earlier today to replace my battery without appointment, yet every crew I met was nice and polite, I also got texts from Jamie my advisor on updates, and voila, the service was done faster than I thought. And I truly appreciate the summary video they sent over email, that was nice. Overall it was a great experience, so keep up the great job team Toyota Sunnyvale!
We got the car we like with very good price. The sales manager Delon Orquin was very helpful!
I would like to personally thank Dhanendra Shah for his exceptional service with helping me and my family purchase our new 2024 Toyota Grand Highlander. Purchasing a brand new vehicle is pretty intimidating, but Dhanendra made me immediately feel comfortable throughout the entire process. His care and compassion was genuine and he was a pleasure to work with. I will recommend Dhanendra to all of my family and friends when they are ready to purchase a new vehicle. Thanks a million, Dhanendra! Rob
Stan is the best!!!
Ahmad is extremely supportive. He helped me with my RAV4. Explained all the details and went extra mile to make sure I understand all the features. Thank you so much Ahmad.
Dhanendra Shah helped us through the process of our lease buyout. He was professional, friendly, and well informed of the process. He answered all our questions. We will definitely reach back out to him for any of our future vehicle needs. Thank you, Mr. Shah!
Slow cars tesla better
The General Sales Manager, Jessica Wilson is the person you must need to speak with when planning to acquire either a new or used vehicle. She is very knowledgeable, skilled, professional, and tactful. She will assist you in anyway she possibly can. Toyota Sunnyvale is lucky to have her as she is a tremendous asset for the continuous growth of this dealership. Kudos to you Jessica.
Before walking in, I called and compared 3 Toyota dealerships. Toyota Sunnyvale, Toyota Stevens Creek and Toyota 101 (via Costco). With Toyota 101 the price was ok. The Stevens Creek price was way higher, but they said they'd match the Costco price. Because it was closer, I went to Stevens Creek - it was still a long time and back and forth until they eventually lowered to the Costco price. My first contact with Toyota Sunnyvale - the price was already the lowest of the 3 options. So it was a no-brainer to close with Toyota Sunnyvale. They did make some sort of ...
Got my 5k mile service done here on a Monday morning to avoid the weekend rush. I was in and out in about 1 hour. Good service overall. I was given a multi point inspection report and a video summary of the service. The video summary by the technicians was a nice touch and was good to see.
I just bought my 2024 Toyota Camry XLE Hybrid on December 30th with an immediate day's notice from Dhanendra Shah saying everything I wantedĀ in a car was available. From exteriorĀ color, to internal color, to features and safetyĀ mechanisms, he helped me above and beyond to make sure that the car I wanted was on his radar. I'm huge about safety, coming from experience with a major car accident in 2012, this car is a must have in making sure that at least the car itself has features that can potentially not only save a life, but also minimize ...
I just bought my 2024 Toyota Camry XLE Hybrid on December 30th with an immediate day's notice from Dhanendra Shah saying everything I wantedĀ in a car was available. From exteriorĀ color, to internal color, to features and safetyĀ mechanisms, he helped me above and beyond to make sure that the car I wanted was on his radar. I'm huge about safety, coming from experience with a major car accident in 2012, this car is a must have in making sure that at least the car itself has features that can potentially not only save a life, but also minimize ...
We bought our RAV4 from this dealership. Mr. Shah was great in walking us through the multiple options we had for the vehicle of our choice. Usually sales people are aggressive in pushing the buyer to buy on the spot before they leave the dealership. Mr. Shah was just the opposite; he walked us through all the features and options and gave us good advice and asked us to take all the time we needed to figure out what's best for us. We visited the dealership three times before we made our decision and he was patient throughout.
Good job and great service. Repaired and inspected. Thanks
Nice friendly sales representative and comfortable waiting area. Fair and transparent with prices. Iām comfortable working with this dealership.
Overall good experience. Bought a used 4Runner, and the first repair that should be covered by the warranty went a bit rough. However after contacting the used car sales manager Kyle Krebs, and after getting in touch with Jeff Tecson in the used car service department, I had a great experience scheduling the repair and getting it done, and Jeff helped me arranging alternative transportation seamlessly.
Ivonne is a great help. Iāve been coming here for 3 years, the team for service is the best. Keep it up!
Mr. Dhanendra Shah proved to be exceptionally helpful throughout the challenging process of acquiring my car as a student. Both Mr. Shah and his manager provided valuable support, making it possible for me to get my dream car. I express gratitude to both of them and appreciate Toyota's role in this experience. Their exemplary service deserves a five-star rating, and I wish for more individuals like them in their workplace.
My review is a little bit late, but about 6 months ago, I bought a 2023 Toyota Corolla Hybrid LE from Ben Sherman. I was doing tons of research to not get screwed by dealerships, but surprisingly, I didn't have to use ANY tactics that I learned. They presented all the potential upsells upfront, and didn't pressure you to buy any. Of course, the appeal is the fact they sell at MSRP. They quoted me a 3-6 month wait time for the Corolla Hybrid, but ended up getting offered an XLE 1-2 months in and finally, the LE I wanted ...
Stewart helped me schedule my first 5k mile maintenance. He was very helpful.
Excellent customer service!
Excellent experience with both the trade in paper work and the purchase of my vehicle
Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful. The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.
Good place to buy a car. Very accommodating
Ahmad was very patient and helpful when I went in to buy a vehicle. I'm from the midwest so customer service is at the top of my list. He worked with my needs and really spent the time. He made car buying a pleasant experience.
Fast and good
Ahmad Hatamieh is a excellent salesman. after a couple phone texts and short phone calls, my paperwork was all ready to sign when i arrived at the dealership. i was in and out in less than 30 minutes with a cerified used car. thank you so much sunnyvale toyota
One of the amazing and ethical dealership I have ever been into. I never though dealers can be this good. Here is my story. After talking to many dealers, found that they are one of those offering the car at MSRP (No mark up). I had booked my Camry with them by paying $500 booking. Very smooth process.The car arrived a week before as they promised. This was fantastic. But had to cancel my booking due to color change I wanted. I did not have to follow up for refund at all. The $500 check came to my home within a ...
Good service
Update: picked up our car today - itās flawless! Amir made it happen within less than 2 months! He worked so hard, and stayed late tonight to work with our schedule and get us done quickly so we could get back to our kids. Finding a Sienna these days is not easy. We were looking for our first brand new car and the waitlists and upcharges were overwhelming. I have so much respect for dealers that only sell at MSRP, though I know the wait is long as a result. This is a dealership that operates with integrity. We have ...
Just had a very pleasant experience purchasing my new Camry. My salesman was JJ. He is very efficient & answered all our Many questions. He made the process of buying a car like a breeze...
I had my catalytic converter stolen earlier this month. I immediately reached out to Toyota Sunnyvale. Even though it was a weekend, I was immediately helped by Brian Clinton. While I waited for the parts to be shipped, Brian Clinton stayed in touch with me the entire time to give me updates on the progress. A week later, I had my car towed to the dealership by AAA, and the repair was fixed on the same day. I am so grateful that I had a good experience working with Toyota Sunnyvale. I would come back and ask for Brian Clinton ...
I had the pleasure of working with James Tran today, and I couldn't be more satisfied with my car buying experience. From the moment I walked into the dealership, James was incredibly knowledgeable, attentive, and professional. He took the time to understand my needs and preferences, and he went above and beyond to finalize the sale for me. James's friendly and approachable demeanor made me feel comfortable throughout the entire process. He patiently answered all of my questions and provided valuable insights that helped me make an informed decision. What truly stood out was his dedication to ensuring ...
I brought Mirai , I is amaze driving experience like Toyota Lexus.our dear staffs are very helpful and explain everything ,especially DANENDRA SHA .
Great customer service, friendly, and helpful
I was there for a car pain and to rent a car. customer service was excellent. Melissa was very helpful and went above and beyond to make sure I got what I needed and more. thank you, Melissa!
My son bought a new 4runner from Andy. He was very knowledgeable, no pushy and made the experience fun. Their pricing is very competitive and a decent selection in their inventory.
Toyota Sunnyvale is among the best dealerships in the Bay area, across all brands. Their upfront communication, reasonable and competitive pricing make the car purchasing experience a blast. Ben is super helpful in my purchase of a beautiful 4runner. Appreciate the efficiency, transparency, and profession he has in his work. You would be in good hands with Ben for your vehicle shopping.
Brought my car in for service here and had a great experience. Everyone was welcoming, knowledgeable and efficient. special shout-out to Melanie S. for going above & beyond! Will definitely be returning for future services down the road šš½
Toyota Sunnyvale is the best place to find your loved second hand cars. Jessica and Kelvin are very helpful, efficient, professional and kind, after I found the Toyota Mirai from CARFAX, I send them email, Jessica responded very quick, she also send me a video about the car to give me a very visible message, itās very lovely and helpful. The day when I get there, both Jessica and Kelvin helped me with everything, car insurance, financial the car, they tried their best, so that I got a Toyota authorised car very quick, with a good deal and a ...
Jehad was excellent in the procurement and purchase experience.No xx,knowledgeable,and efficient.Drove left paperwork to my home and helped with my lack of technical aptitude about my 4Runner.I would return if buying a Toyota vehicle.
I bought a great car for less than I paid for the vehicle I traded in it only had 34,000. Miles. No Pressure Customer Service. Gave me extended Service even after leaving the lot!!
If you have any concerns and insurance coverage for the car repairs from them and bought a car and not working right then they can fix it based on the mileage driven every certain parts and tires to check and change.
I have been trying to find work as a employee and they were very helpful and if you would have the interest in Sunnyvale County you would never know you can become one and get paid through work by calling them and get paid through work and your skills based on cars.
Everyone is always so helpful and friendly
Steven was super professional and helpful! Got my car serviced and he helped me get the electronic braking system checked out. Iām grateful because the previous malfunctions had scared me. Feeling safe driving my sedan again! Tysm Steven!
They sell at MSRP. Buy new, it is a much better deal than used right now. Don't worry about the wait to reserve a new car coming in, as the cars comes much faster than the delivery estimates. Mine came in one day after reserving! Only advice is to be sure you know what you're getting into. I didn't have all the documents ready and that hugely delayed the financing process. However, the team was so supportive and patient. Ken was my salesman, he was straightforward but didn't always answer questions in clear detail. Though I'...
(Translated by Google) I want to give my most sincere thanks to Francisco for answering and clarifying any questions or doubts we had, he is definitely the right man for when you make an important decision such as purchasing a vehicle, he told me with all honesty, I am here to assist you and guide you so that you have the best experience when obtaining your vehicle I felt during the entire process to obtain my Toyota Corolla cross 2022. sincerely Nelson Jovel Cruz Ventura thank you (Original) Quiero dar mis mas sinceros agradecimientos a Francisco por Responder i aclarar toda ...
I had a great experience with Tushar. Before coming to the dealership, he told me about the insurance situation in my state and that I should apply asap, and to fill up the finance forms early to speed up the process. At the dealership, he explained to me all the documents I was signing, guided me through the add-ons available, and was also helpful when I accidentally selected one which I didn't need.
The best. Customer service, outstanding. Repaired my Toyotas for 20 years. If they make a mistake, corrected immediately, no charge, rental provided if necessary.
Derek took great care of our family. Up-front, knowledgeable, and considerate of all our needs. Highly recommend Toyota Sunnyvale for your vehicle needs!
My husband and I had the best car buying experience ever. Jorge and Ben took great care of us and Iām sure they treat all their customers this way but we felt special. We reached out via their website and instantly Jorge got back to us with availability. We made an appointment the next day, did our test drive and bought the vehicle with zero haggling because of their simple price and very fair trade in values. During our test drive Ben was amazing and he customized what he told us about the vehicle based on our driving habits. ...
Niceeee!!!!
I despise car shopping, as you probably do. Go visit Ahmad for a skeeve-free sales experience. Ahmad jotted his best out-the-door price for me and that won over four other dealerships in the Bay Area. The Service techs are cool, too. I love my new Tacoma.
Hey am happy with new purchase..!! Hasib helped me for my new purchase.
Professional , respectful,
Went in for body work for about 4 days. Simon is the best, very helpful got me into a rental within 10 minutes of arrival. so the 5 stars is for him. As for the detail it was not the best. The techs work was good but didnāt clean up inside where he was in and out. The door panel and inner trim had boot prints and was not cleaned.
Derek Cheng was just amazing in his efforts to get my fourth Toyota! An excellent performance by a great guy! Thank you Derek and shout out to Stan!
The staff at Toyota Sunnyvale has almost always been top notch for me! My service advisor, Melanie S. always provides great customer service. She maintains a high level of professionalism and she takes the time to explain what service needs to be done on my vehicles. I always feel welcome and taken cared of.
The moral of owning bussiness can be seen here. Customer are first.
Tushar Shende at Toyota Sunnyvale dealership provided an outstanding experience. His expertise, transparency, and genuine care during the car-buying process were remarkable. Highly recommended for a seamless and enjoyable purchase!
Tushar help me secure a good deal on Mirai. He did everthing for me to prepare the car quickly. Thanks to him my experience with the car is smooth and efficient.
Derek was great. I bought a used car. He gave me plenty of time to check it out. I was able to test drive on my own (he didn't come). No pressure purchase experience. Free coffee in the waiting area and free WiFi too.
Shoutout to Tom for helping us out, he did a great job! Hope heās around for our next car buy.
Adela answered all my questions she is very helpful not pushy, my visit and Purchase was alot better than I expected. Thank you Adela and Toyota. Lawrence Criado.
Thanks Evin for all the help!Very good experience!
Tushar was fantastic! I was in and out of the dealership in less than 2 hours. Prices were fair all. Couldnāt recommend them enough. I will be buying my next car from them.
Helpfull and friendly