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Service Department

Click on one of the people below to find out more information.

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  • Bob Nietzke,
    Service & Parts Dept Director
    Bob Nietzke

    Bob, who supervises both the Service and Parts Departments, has spent 30 years in the Auto business, nine of those in the Bay Area. A stickler for detail and quality, Bob spends his rare spare time boating, and restoring vehicles. Email Bob at bobneitzke@toyotasunnyvale.com

  • Raj Singh,
    Service Manager
    Raj Singh

    Raj, a 25 year resident of the Bay Area, is married with 2 young sons. With 22 years in the Auto Business, 20 of those with hands-on Experience at Toyota Sunnyvale, Raj has learned each and every Toyota vehicle from the Inside-Out. As a result, Raj's High Standards in the Toyota Sunnyvale Service Department have proven a great benefit to each of Toyota Sunnyvale's many Customers.On a day-off, Raj enjoys family time and playing sports, especially with his 2 boys. Email Raj at rajsingh@toyotasunnyvale.com

  • Jeff Sanderson,
    Assistant Service Manager
    Jeff Sanderson

    Jeff, with 4 grown children and a "significant other" of 18 years, has lived his entire life in the Bay Area. With more than 30 years in the Auto Business, he brings great experience to his numerous Toyota Sunnyvale Customers. Those years of experience combined with his attention to detail and a belief that the Customer Comes First, have made those many Customers very happy. When not at work Jeff enjoys, what else - working on motorcycles and cars. Email Jeff at jeffsanderson@toyotasunnyvale.com

  • Paul Matsui,
    Assistant Service Manager
    Paul Matsui

    Paul, a life-long Bay Area resident, is married with 2 sons in college. Having spent 30 years in the Auto Business, for both Honda and Toyota, he has learned that he is a People-person and a Car-guy. And best of all he gets to help his Toyota Sunnyvale customers with their vehicle issues.  When he is not spending free-time with his family, he likes to spend it on the golf course. Email Paul at paulmatsui@toyotasunnyvale.com

  • Larry Townsend,
    Assistant Service Manager
    Larry Townsend

    Larry, a Spanish-speaker and a one-time NFL player, is married and the proud father of 3 children. A long-time resident of the Bay Area, Larry has been in the Auto Business for 12 years, two of those with Toyota Sunnyvale. Email Larry at larrytownsend@toyotasunnyvale.com

  • Peter Potman,
    Assistant Service Manager
    Peter Potman

    Peter, a Bay Area resident of more than 40 years, is married and the father of 3 children. With his 30+ years in the Auto Service Business, Peter brings a Customer-focus, great experience and product knowledge to his many happy Toyota Sunnyvale Service Customers. When he has some free time, he enjoys family and the great outdoors - gardening, camping, fishing, scuba diving, hiking, and exploring nature. Email Peter at peterpotman@toyotasunnyvale.com

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  • Simon Guzman,
    Assistant Service Manager
    Simon Guzman

    Simon, a father of boys aged two and five, has spent his entire life in the Bay Area. Prior to his time with Toyota Sunnyvale, Simon spent 8 years in the Automotive business, first as an Automotive Technician and then as a Service Advisor. His focus on always meeting his customers' needs has left many satisfied customers. When not working, Simon spends time helping in the community, as well as playing Hockey and Soccer.  Email Simon at simonguzman@toyotasunnyvale.com

  • Benjamin (Ben) Perez,
    Assistant Service Manager
    Benjamin (Ben) Perez

    Ben, a happily married father of 6, has lived his entire life in the Bay Area. With more than 15 years experience in the Auto Business, he combines his great product knowledge with his focus on "Getting each Toyota Sunnyvale Customer the Vehicle they want", and is very successful at doing just that.On a day off, his favorite thing to do is to play basketball with his children. Email Ben at benjaminperez@toyotasunnyvale.com

  • Lori Landrum,
    Assistant Service Manager
    Lori Landrum

    Lori, born & raised in the Bay Area, is a parent of 5 children, and the grandparent of 2. Having worked for more than 20 years in the Auto Industry, she knows the Toyotas inside & out, and truly enjoys helping her Toyota Sunnyvale Service Department Customers to maintain their Toyotas and Scions. Her favorite things to do on a day-off are spending time with Family, hiking, and camping. Email Lori lorilandrum@toyotasunnyvale.com

  • Maria Castillo,
    Assistant Service Manager
    Maria Castillo

    Maria, a mother of 2 boys who speaks Spanish and English, has been a Bay Area resident for more than 25 years. With 13 years in the Auto Business, she brings great product knowledge to her Toyota Sunnyvale Service Dept. Customers. That deep knowledge combined with Maria's personal commitment to "always be truthful with my Customers," has made her quite successful.During Free-time, Maria prefers family-time, motorcycle riding, and spending time with friends. Email Maria at mariacastillo@toyotasunnyvale.com 

  • Daniel Mendoza,
    Assistant Service Manager
    Daniel Mendoza

    Daniel, who has lived for the past 3 years in the Bay Area, has 6 years experience as a Service Advisor. Besides his knowledge of all of the Toyota Vehicles, inside & out, he gets true enjoyment in ensuring that each Toyota Sunnyvale Service Department Customer's vehicle is operating at its best. Time away from work will find Daniel working-out, running, and enjoying Family Time. Email Daniel at danielmendoza@toyotasunnyvale.com 

  • Hector Cisneros,
    Assistant Service Manager
    Hector Cisneros

    Hector, a Spanish & English speaker, has lived his entire life in the Bay Area. Having spent the past almost 5 years working in the Service Department at Toyota Sunnyvale, Hector has learned Toyota product knowledge and Customer Service from the best! Committed as he is to "Go the extra mile for every Customer," Hector is understandably popular with his Toyota Sunnyvale Customers.When he gets a day-off, Hector's first choice is snow-boarding. Email Hector at hectorcisneros@toyotasunnyvale.com 

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  • Lisa Noel-Haverkamp,
    Assistant Service Manager
    Lisa Noel-Haverkamp

    Lisa, the mother of two teenage daughters, has been a Bay Area resident for more than 25 years. With more than 20 years in the Auto Business, Lisa brings a great deal of product knowledge and understanding to her many Toyota Sunnyvale Service Department Customers. When she has some time away from work, Lisa enjoys family, hiking, and gardening. Email Lisa at lisanoelhaverkamp@toyotasunnyvale.com

  • Omar Ruiz,
    Assistant Service Manager
    Omar Ruiz

    Omar has spent the past 8 years in the Auto Service Business. As one with a passion for Autos as well as for the Latest Technology, he has proven a perfect match for Toyotas. Omar, who is ever tech.-savvy, and with a true focus on Customer Service, has helped to make many Very Happy Toyota Sunnyvale Customers.When away from work, what else working on cars, motorcycles, and of course playing soccer, are what keep Omar happy. Email Omar at omarruiz@toyotasunnyvale.com

  • Bill Moody,
    Assistant Service Manager
    Bill Moody

    Bill,a 22 year Bay Area Resident, is married with 5 children. Having worked 33 years in the Auto Service Department including years as a hands-on Technician, it is no surprise that his deep Product Knowledge, combined with his true enjoyment of working with his Toyota Sunnyvale Customers, has created Numerous very happy Customers. When he has a day off, Bill enjoys Family Time, road trips, yard work, and motorcycle trips. Email Bill at billmoody@toyotasunnyvale.com

  • Mingo Galleto,
    Assistant Service Manager
    Mingo Galleto

    Mingo, a father of 3, has lived in the Bay Area for 33 years. With 15 years in the Auto Business, with both Lexus & Toyota, he has great Product Knowledge, and has utilized that knowledge in assessing the Vehicles of his Toyota Sunnyvale Service Customers. Mingo's love of his job, and of meeting new Customers, is why you will probably always see him with a smile on his face. On days off, it is family first ? "spending time with my kids." Email Mingo at mingogalleto@toyotasunnyvale.com

  • Brent Merrell,
    Assistant Service Manager
    Brent Merrell

    Brent, who is "Dedicated to Customer Service," brings 24 years Auto Experience and great Product Knowledge, having spent time spent as a Parts Department Manager, to his Toyota Sunnyvale Customers. As a father of three, on his time away from work, Brent prefers spending time with those children, and playing sports.Email Brent at brentmerrell@toyotasunnyvale.com